Last updated: 26 June 2026
By creating a Recepflo account or using the Recepflo service ("Service"), you agree to these Terms. If you do not agree, do not use the Service. The Service is operated by Recepflo, located at Suite 16297, Unit A Level G, 26 Hobson Street, Auckland City 1010, New Zealand.
Recepflo provides an AI-powered receptionist that answers inbound calls on behalf of customers, books appointments, and delivers summaries and transcripts. Features may change over time as we improve the Service.
You must be at least 18 years old and authorised to bind the business you represent. You are responsible for keeping your credentials secure and for activity under your account.
You agree not to use the Service to: (a) violate any law; (b) record calls without consent where consent is required; (c) send spam or fraudulent communications; (d) infringe on the rights of others; or (e) reverse-engineer or disrupt the Service.
Subscription fees and usage charges are billed monthly in advance in the currency shown at checkout or on the pricing page for your region. New Zealand plans are billed in New Zealand Dollars, Australian plans are billed in Australian Dollars, and United States plans are billed in US Dollars. Taxes, GST, sales tax, and similar charges may apply depending on your region. Unpaid invoices may result in suspension. You may cancel anytime, effective at the end of the current billing period.
You retain ownership of all data you and your callers provide. You grant Recepflo a worldwide, non-exclusive licence to process that data solely to provide and improve the Service, subject to our Privacy Policy.
The Service uses AI. While we strive for accuracy, AI-generated transcripts, summaries, and booking decisions may contain errors. You are responsible for reviewing important outputs.
The Service is provided "as is" without warranties of any kind, except as required by the Consumer Guarantees Act 1993 where it applies to consumers acquiring the Service.
To the maximum extent permitted by law, Recepflo's total liability arising out of or relating to these Terms is limited to the fees you paid us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
Either party may terminate for material breach if not cured within 14 days of written notice. Recepflo may suspend or terminate immediately for misuse or non-payment.
These Terms are governed by the laws of New Zealand. Disputes are subject to the exclusive jurisdiction of the courts of Auckland, New Zealand.
New Zealand. Nothing in these Terms limits rights that cannot be excluded under New Zealand law, including the Consumer Guarantees Act 1993 where it applies.
Australia. Nothing in these Terms excludes, restricts, or modifies rights that cannot be excluded under the Australian Consumer Law. If the Australian Consumer Law applies, any limitation of liability operates only to the maximum extent permitted by that law.
United States. Nothing in these Terms limits non-waivable rights under applicable US state or federal law. Customers are responsible for using the Service in a way that complies with laws that apply to their business, including call recording, AI disclosure, telemarketing, SMS, consumer protection, and privacy rules.
Regional operating responsibility. Recepflo provides tools for AI disclosure, call recording notice, opt-out handling, and human handoff. You are responsible for choosing the scripts, consent flows, contact lists, and messaging settings that are appropriate for the places where you operate and where your customers are located.
Questions about these Terms? Email hello@recepflo.ai.